Editor’s Note: AOE provides outsourced HR services to the associations we work with and if there has ever been a year in which we all need more human resources expertise, it is 2020! To this end, we sat down, virtually of course, with Lori Purdom, AOE’s Director of Human Resources, to discuss trends and the outlook for 2021 from a people perspective. AOE: What has been the biggest challenge from an HR perspective this year?Lori: Aside from the obvious challenge of s...