Top-Notch Service for Those Who Rely on Your Organization

Our team has experience serving the needs of members and customers big and small including leading the membership efforts of a 20,000+ member association.

We have deep expertise related to best practices in designing programs, and processes that serve customers and members. For our clients, we are the outsourced first point of contact for customers and/or members regarding a variety of inquiries including membership, subscriptions, publication orders and certification workshops/meeting registration.

Membership Development and Retention

The AOE team has first-hand experience with recruiting and retaining members at international, national and local levels. Whether you have hundreds of members or thousands, individuals or corporations, we know how to get and keep them.

Chapter Relations

Chapters are the glue that can hold an association together. Whether it is establishing new chapters or developing them, AOE has considerable experience in local and international chapter activities.

Meetings and Event Management

From our earliest days in 1990, industry organizations have turned to our team for our expertise in meetings and events. Our staff of professionals have experience in planning everything from a single meeting, to a multi-day event or international conference. From travel and hotels to speaker-ready rooms and black-tie events, AOE can put it together. Lean on our team for your next event.

Publication and Newsletter Development

AOE has a full-service design and editorial staff. Whether you need a four-page one-color newsletter, 64-page full color magazine, an annual directory, or committee roster, we have the resources to get it done.

Mailing Services

From order fulfillment to direct mail campaigns, call AOE. Our warehouse processes more than 20,000 orders annually from single books to hundreds at a time. If you have as few as 300 pieces or more than 70,000 in one mailing, we can accommodate you.

Meeting Space

AOE is headquartered in a three-story, 48,000 square foot facility in suburban Detroit. We offer everything your organization might need—quality office space, conference rooms, and storage, with all the accompanying services.

Meetings / Events

The team at AOE is amongst the best communication professionals I’ve had the opportunity to work with during my career. Their responsiveness, dedication and follow through is unparalleled in the construction industry. We rely on the AOE team as a true partner. I am most impressed with their deep understanding of our industry. That understanding, coupled with their marketing and public relations savvy and strong work ethic, sets AOE apart."

Brian Gallagher, Vice President of Corporate Development, Graycor and Marketing Chair, Concrete Industry Management (CIM) Program

Key Resource

Personalization Is Key To Customer Service

A recent Forbes article noted that personalization continues to be a major driver in the customer experience. At AOE, we couldn’t agree more.

Read more »


Representative Clients:

  • Post-Tensioning Institute (PTI)
  • American Coal Ash Association (ACAA)
  • Building Owners Management Association (BOMA)